Customer Service
• Orders sent to RML 'entry ready'
• Provide Line and Pricing information
• Set-up line masters
• Set-up pricing file (US$)
• Order entry/maintenance
• Customer inquiries
• Order shipping
• Client inquires
• Computer generated Status and inquire reports
• Dedicated customer service personnel
A/R & Credit
• Credit approval process
-Factor/Credit Insurance agreement/policies
-Submitting to Factor/Credit Insurance Agency
-House Account Decisions (Credit Check/References)
• Collection of receivables
• Research disputes & chargebacks
• Daily preparation of bills of lading, invoices, and packing slips
• Daily activity reports
• Review of outstanding problems
• Day to day relations with customers
• Dedicated A/R personnel
Warehousing & Distribution
• Receiving & shipping
• Inventory reports
• Inspecting & processing returns
• Repacking merchandise
- Corrugation for repackaging merchandise
- Warehouse supplies- case packs
-Warehouse supplies pick & pack
-Custom Tape, Labels, Peanuts, skids, etc.
• Special Project of inspecting merchandise (Shortages, Mold, etc.)
• Physical inventory at year end
• Insurance on inventory in warehouse
• Insurance on in-transit goods
• Special jobs i.e. repack/relabel
• Applying for duty drawbacks
Management Information Systems
• Custom Programming
• Forms (generic)
• Forms (custom logo)
• Communications install & coordination
• Computer equipment coordination in remote locations
• Computer line to remote locations
EDI Integration
• SPS
• True Commerce
• EZCom Lingo
• Shopify
• Amazon Vendor Central
• Amazon Seller Central
• Maisonette
• Faire
• Walmart
• Target
• Williams Sonoma
• Sur La Table
• Macys
• Bloomingdales
• Wayfair
• Lord & Taylor
Many additional......
UPC Codes
• Set-up & fees with UCC (Uniform Code Council)
• Set-up & fees for QRS catalog, etc.
• Assigning UPC codes to line
• Download UPC's to catalog
• Printing UPC labels
• Maintaining catalog